Shipping policy

Shipping Policy

This Shipping Policy applies to orders placed on our website, www.voratto.com, and is applicable to all orders. This policy is designed to ensure that you are fully aware of our shipping terms and procedures. By placing an order with us, you agree to the guidelines outlined here.

How much does shipping cost?

Free Shipping on any order across the United States. Note: Estimated delivery times do not include handling/processing time! Delivery Time = Handling Time + Transit Time + Order Approval Time

Orders will only be shipped after payment confirmation. All products undergo a preparation process, so there will be a handling time.

FREE SHIPPING

Shipping Time: Handling Time + Transit Time
Handling Time: 1-2 business days (Monday to Friday)
Transit Time: 5 – 10 business days (Monday to Friday)
Shipping Cost: Free shipping on all orders across the United States The order cutoff time is 12:00 AM (GMT-05:00) Eastern Standard Time.

ADDRESS CHANGES

We cannot change the delivery address once the order is in transit. If you need to update your order’s delivery address, please contact us within 24 hours of placing your order at contact@voratto.com. Alternatively, you can use our Contact Us page.

Delivery

Orders are shipped via USPS or other reliable carriers in the United States.

TRACKING

Once your order is shipped, a tracking number will be sent to you via email, allowing you to track it until it is delivered to you. Track your order by clicking the Track Your Order button on our website through the Tracking Page.

Cancellations

If you change your mind before receiving your order, we can accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our Refund Policy.

Damaged Packages

If you believe your order was damaged during transit, refuse the package from the carrier if possible, and contact our customer service team. If the package was delivered in your absence, contact customer service for further steps. Visit our Refund Policy for more details.

Contact Information

Our customer service is available:

Monday to Saturday: 9:00 AM to 5:00 PM

Email: